最近搜索

没有最近搜索

Customer Satisfaction CSAT Report in Explore

已回答
image avatar

Jahn Jerenz Bronilla

已于 2021年1月11日 发布

We recently turned on CSAT in Support which replaces our NPS. However, when it comes to reporting we are having 2 sets of report from 2 dataset.

1. CSAT for Chat Alone
2. CSAT for Tickets created under Webform and Email

We are having problem getting the CSAT report on all channels as the data are coming from 2 datasets.

Your feedback and help will be much appreciate in order for us to get the CSAT on all channel in 1 dataset only.


2

1

1 条评论

日期
    image avatar

    Rob Stack

    Zendesk Documentation Team

    Hi Jahn, thanks for the question. There isn't a way of combining the results from two datasets in one query. However, a workaround could be to create a query for each dataset and put them on the same dashboard (a dashboard can display queries from multiple datasets).I realize that's not the exact solution you want, so it's worth adding this request to our feedback forum at https://support.zendesk.com/hc/en-us/community/topics/360001200913

    0

    请先登录再写评论。

    找不到所需的内容？

    新建帖子