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Feature request: same pop up message for Talk as for chat to go online when business hours started
已于 2021年6月30日 发布
HI
I would like to be informed to go online status for phone, when business hours have started.
For chat i get that pop up message, but why not for the phone status (talk?)
Brecht
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3 条评论
Amy Lee
Hi Brecht,
Thank you for your feedback. Do you mind providing us with a bit more information on why this is helpful to you? Thank you!
1
Brecht Smit
It's to avoid that you go to Zendesk, (you open it in your webbrowser), but you accidentally forget to put you 'available' (green phone icon).
Especially in the early morning, i have sometimes forgotten to do this, and after 15 minutes i realise i wasn't available.
SO a popup notifying me that i should go online/available will at least attract my attention and help to remind me to go online .
With chat icon we get this already in Zendesk, it pops up saying your chat hours are now active , please go online...
1
Rina
Brecht Smit I agree with this points made here. Many agents forget to sign on as 'online' status when they need to as there is no prompt, like there is for the Messaging/Chat system. Is this being looked at?
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