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Internal/public notes edit
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已于 2021年2月15日 发布
Hello,
We would like to our agents to be able to edit/delete internal/public notes and wondering why this hasn't been enabled in the first place.
Thanks,
Ramin
3
1
最近搜索
没有最近搜索
已于 2021年2月15日 发布
Hello,
We would like to our agents to be able to edit/delete internal/public notes and wondering why this hasn't been enabled in the first place.
Thanks,
Ramin
3
1 条评论
Sushant A
Hi @...
Internal and public Comments in tickets are not editable because ticket comments are considered a System of Record.
This article may help
Can I edit a ticket comment once it's saved to the ticket?
-Sushant
-2