最近搜索
没有最近搜索
unable to receive email notification from time to time
已回答
已于 2021年1月19日 发布
Hi Support,
When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how can I fix it?
Br,
Ching
0
5
最近搜索
没有最近搜索
已于 2021年1月19日 发布
Hi Support,
When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how can I fix it?
Br,
Ching
0
5 条评论
Devan La Spisa
Hello Lai-Ching Lo,
Often there are a few variables that can result in email notification from others users via email. I would reccomed looking into our troubleshooting guide to help identify where the breakdown on this is starting.
Best regards.
0
Lai Ching Lo
Hi there,
I'm unable to find a help guide regarding not receiving email notification when someone reply the zendesk ticket, and it happens only from time to time, not all the time, please help to show me the correct guide if there's one related to this exact same issue. Thanks!
Br,
Ching
0
Brett Bowser
Hey Lai-Ching,
Just to confirm, is the agent not receiving an email notification when a user replies to a ticket? Or does the end-user not receive an email notification when an agent replies to a ticket.
You'll want to double check and make sure your default triggers are set up which is what sends the email notifications out. More information in this article: About the Support default triggers
Keep me posted!
0
Lai Ching Lo
Hi Brett,
It's the agent (me) not receiving an email notification when a user replies to a ticket (as internal note), and it only happens from time to time.
Br,
Ching
0
Brett Bowser
Hey Lai-Ching,
I would recommend triggers under Admin>Business Rules>Triggers to make sure you have a trigger that notifies the assignee with there's a private comment made. You can also check the Ticket Events to see if the trigger did fire and send out the email.
I hope this helps!
0