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See who deleted post of Community (Gather)
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已于 2021年4月20日 发布
Is it possible to see who deleted a community post?
Is it possible to identify who thought API with a webhook for example?
https://developer.zendesk.com/rest_api/docs/help_center/posts
Reference: Recover deleted community post
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5 条评论
Michael Shillingford
Hi @... - have you checked the moderation activities screen in Guide Admin?
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AndyDaSilva52
Hi @...
Which one exactly? The moderation activities in Guide you say, but I'm talking about a Post in Gather.
We won't found information about who or when the post (Gather) was deleted using the articles below
→ Viewing community moderator activity
→ Viewing article events in History view
→ Moderating end-user content
Any other recommendation to find who and when?
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DJ Buenavista Jr.
Hi Anderson,
Thank you for reaching out to Zendesk Support.
In regards to your question, the information provided by Michael to check the Moderation activities in Guide admin will provide you all the information/activities within your Community.
As per this article: https://support.zendesk.com/hc/en-us/articles/360034286373. The following is a view of all actions taken by community moderators, as well as any actions that were taken by the community. Basically, you will be able to see if someone has moved or deleted their post. Moderation activities is a historical record of activity in the community.
Please check the screenshot I've attached for reference: (https://ibb.co/smqF62J)
Thank you and have a wonderful day ahead!
Kind regards,
DJ Buenavista Jr. |
Customer Advocacy Specialist | Support@Zendesk.com
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AndyDaSilva52
Hi @...
We will evaluate your considerations.
But in the screenshot you attached didn't show an event type
This feature is available in all version of the Zendesk?
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DJ Buenavista Jr.
Hi Anderson,
The following screenshot I've shared is just an example, but the following event type should be available as well.
The following feature is available to all Support Team subscriptions and above, Guide Professional subscriptions and above, and for Zendesk Suite Team plan and above.
No worries, feel free to reach back to us if you need further help. For immediate assistance, you can reach out to us via Chat.
Thank you and have a wonderful day ahead!
Kind regards,
DJ Buenavista Jr. |
Customer Advocacy Specialist | Support@Zendesk.com
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