最近搜索


没有最近搜索

Zendesk Talk: Allow Reporting on Agent Availability

已完成


已于 2018年11月28日 发布

At this time, only real time reporting is available for Agent availability in the Talk Dashboard.  It would be store this data so that the agent Total Online Time and Time Available can be tracked. With the current functionality, it requires someone to log in at the end of day (not ideal when you have coast to coast support) to retrieve the day's metrics manually.

Unsure if this topic was posted, but wanted to follow up on this thread initiate 2 years ago - https://support.zendesk.com/hc/en-us/articles/115006250347-Can-I-report-on-agent-availability-in-Zendesk-Talk-


142

215

215 条评论

帖子评论已关闭。

找不到所需的内容?

新建帖子