最近搜索


没有最近搜索

Share articles across multiple brand accounts

已完成


已于 2015年3月18日 发布

We handle a few different brands via Zendesk through different Zendesk accounts. The product/service offered by the different brands is the exact same. Due to the similarities, we often have same exact articles/FAQs across the different brands with only the brand names changed. 

Currently, this requires us to create separate articles and keep them updated separately. As a step 1 improvement, it would be very convenient to have the ability to share articles across our Zendesk accounts.

2: Updating article in one account (main hub) and having the ability to sync the changes across other Zendesk accounts would also be helpful. 

3: Being able to identify the "brand name" within the article and dynamically change the brand name when an article is posted across different Zendesk accounts. 

 


49

40

40 条评论

帖子评论已关闭。

找不到所需的内容?

新建帖子