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Export data from a Problem ticket
已于 2019年9月18日 发布
Currently, I have a Problem ticket with about 300 incident tickets linked to it.
In the same way that you can export a View as a CSV file, I'd love the ability to export a Problem ticket as a CSV file. So that way, you can view all the data (number of tickets, organization, satisfaction, time sent, etc.).
This sort of feature would allow us to analyze a specific technical issue that was widespread, see how we responded, and implement improvements for the future.
Since there is no feature for this currently, are there any suggested work arounds for this in the meantime? And, is this sort of feature on the roadmap to be added in the future?
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4 条评论
Kel S.
Just bumping this one, as it would be extremely handy.
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Simon King
I agree this would be very helpful. We often have 10-20 problem tickets at one time and we need to analyse the ticket data regularly.
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Sushant A
Hi @... @... @...
You can export the incident tickets for analysis with the help of API.I have documented workaround here
https://support.zendesk.com/hc/en-us/community/posts/1260801950849-How-to-Export-incident-tickets-from-a-Problem-ticket-as-CSV-Exel
Hope this helps!!
-sushant
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Maurice P.
+1 to this request as well, often times we are tracking recurring issues/themes we see from exports that can sometimes lead to us reevaluating prices we're charging our clients for services. It would be most helpful to have this information available for easy download and would save on admin time significantly
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