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Need a placeholder for satisfaction reason
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已于 2016年8月17日 发布
Hello, I would like to request that you add a placeholder for the customer satisfaction bad rating reason. We use a trigger to notify all team leads when a bad rating is received. This notification includes information about the rating and ticket, and I would like to add the reason to this list:
Requester: {{ticket.requester.name}}
Assignee: {{ticket.assignee.name}}
Group: {{ticket.group.name}}
Ticket ID: {{ticket.id}}
Link: {{ticket.link}}
Satisfaction comment: "{{satisfaction.current_comment}}"
Thanks!
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32 条评论
Almog Zamir
Hey, ZD team, it's been more than two years since your last “official” announcement about this feature.
Can you share when it will be released (as part of your roadmap)?
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Marc W
Same here! +1
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