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Ability to hang up the call after an IVR choice

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[Asthenis]

已于 2019年12月05日 发布

As part of the setting of the SVI, it would be interesting to have the possibility to schedule the hang-up of the call after listening to a message following a choice in the SVI. Indeed, a choice can be put in place only to deliver information, which does not require the processing of an agent.

We would just have to select in the action field "hang up"

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    Rohan Gupta

    Zendesk Product Manager

    Hi Jeanne,

    Thanks for the feedback!
    Currently there is a workaround in the product to support this use-case.

    Whenever the IVR has to be disconnected after playing the message, divert the caller to a new menu level which has a greeting but no configured routes. The greeting will play three times and the call will disconnect afterwards.

    Thanks
    Rohan

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