Average wait time message in multiple languages

已回答

已于 2019年7月31日发布

We would prefer to have the Average Wait Time message to be available in more languages than English. (For our call centre: Dutch, French, German, Swedish and Norwegian.)

8 条评论

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Rohan Gupta

Zendesk Product Manager

2024年2月14日

Hi Everyone,

Thanks for the feedback.

We understand that not having an internationalized wait greeting is not ideal to supporting multiple languages. But, this improvement is not in our roadmap for this year. We will update if there is any change.

Thanks

Rohan

James Molina

2020年3月19日

It would help us as well. Doesn't make sense to have multiple languages for Call back but not for Average Wait Time.

Yves-Marie Petit

2020年4月14日

I agree, it's strange how it works. Wait messages must be quickly integrated in all languages Thx :)

Carsten F.

2021年3月16日

Agreed - Everything else can be custom recorded so why not wait times?

Meubles RD (smooch-cus_MVjupgzIaqwYwH)

2021年5月05日

I'm new to Zendesk, but I see there's been comments on this topic for way too long! I simply can't understand why it's so difficult to record the average wait time message in all the other supported languages...

Mads Hansen

2022年3月10日

Bump +1
This feature is also suggested here;
https://support.zendesk.com/hc/en-us/community/posts/4409222619802-Language-Message-average-waiting-time

Carlota Bergillos

Zendesk Luminary

2024年2月01日

Bump +1.

We are currently supporting 11 languages in Zendesk, and we would need this option be available in different languages. Or at least to let us input the recording.