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Embed a PDF in Help Center articles

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Knowledge Services

已于 2015年12月30日 发布

Having the ability to embed a PDF file into an article would be really beneficial to our clients and myself (the keeper of the knowledge base).

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    Gretel (Gretel) Galo

    I agree with this request. Zendesk needs functionality to embed PDFs inside accordions, inline text, etc. Attaching a PDF to the bottom of an article isn't eye catching for users and copy/pasting PDFs already created is not an optimal use of time. 

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    Dave Dyson

    Hi everyone, for better visibility to our product team, I've moved this post over to our Feedback - Help Center (Guide) topic.

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    Brie Thompson

    What is the latest update on embedding PDFs to Help Center article content? Have there been any improvements since this feedback was submitted in 2015 (or earlier)? Please let me the latest on the following: 

    1. Is there an easy to use code to upload a PDF / embed a PDF in an article? 

    2. The option to add an attachment with a preview of the content 

    Thanks!

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    Rebecca

    Has there been any update since the above comment and subsequent Ryan McGrew update in March 2024? We have PDF's to attach that are not on Google Docs so those solutions will not address the PDF issue. Thank you!

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    Jayci Minjare

    I have been waiting for the ability to embed PDFs at two separate companies and their help centers since 2018. I think waiting 6+ years is enough time for this feature to be heavily considered. 

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