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Ticket statuses request
已于 2021年10月29日 发布
It will be cool to add custom ticket statuses or customize the existing ones as we're limited to building our workflows.
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已于 2021年10月29日 发布
It will be cool to add custom ticket statuses or customize the existing ones as we're limited to building our workflows.
1
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Elaine
Right now, there's no way to add custom ticket statuses within the system status field.
A workaround for this is for you to create a custom ticket field where you and your agents can specify the custom ticket status according to your workflow.
Hope this helps!
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