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Allowing agents real-time stats about how many public comments they sent today
已于 2021年11月16日 发布
Our agents see their numbers through Explore but it doesn't show the actual number in real-time, it takes some time for it to update. That's problematic as they don't know how many tickets they've already answered. Is there a way to solve it or an app to use?
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Kieran Thorpe
this is based on your subscription level I believe, you need enterprise version of explore to get real-time updates to dashboards you make
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Pedro Rodrigues
Hi Tal Weinisch, I think the Agent Activity Tags might do the trick.
The app allows you to set up specific tags per agent, so that tickets are tagged when agents update them (you can choose between any update, public comments, any comments).
Then you can either create a specific view per agent, or teach them to search for their own tickets manually. An example:
It's not ideal if you have many agents, but I believe it's the closest and most immediate alternative to your live reporting requirement.
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