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New and Open tickets over time

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已于 2021年11月17日 发布

Zendesk Support has a default dashboard which shows the current number of Open and New tickets for my groups.  I have been trying to find a way to show this value over time so I can monitor the overall workload on my teams during the day.  Does anyone know how you can report on this value over time?


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ZZ Graeme Carmichael

Community Moderator

Aaron

The closest solution is to use an Explore query to monitor the busiest times of the day.

Check out this example

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