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duplicate user profiles

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Mamantha

已于 2021年12月22日 发布

we find zendesk has duplicate user profiles if customer contact us by email the first time and by Whatsapp next time, agents don't know if customer contact us before if tickets history can't organized together, this is no good for our efficiency improvement, pls combine the profiles if it's the same customer. thanks

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    Almog Ross

    Any updates on this? or workaround?

     

    0

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    Yoram

    Having the same issue

    I have a contact in Zendesk and even have his phone details in his profile.

    When he sends a Whatsapp message, Zendesk creates a duplicate contact

     

    0

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    Brett Bowser

    Zendesk Community Manager

    Hey Yoram, 
     
    It looks like our Customer Care team has followed up with you in your ticket you have open with them. They will continue to work with you there to get your issues resolved.
     
    Thanks for bringing this to our attention!

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    Pablo Icaza

    We're having the same problem here! This is disrupting our customer support. Is there any solution? We have already contacted Zednek support team without any answer.

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    Hugo Sanchez

    I have the same problem here with Whatsapp. Any solution since the first post in 2021??

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