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Side conversations marked as done child ticket set as solved

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Gerardo

已于 2021年12月27日 发布

I want to set a trigger that when an agent select in the side conversation window "Mark as done" the child ticket will be automatically set to solved. Is there a way? 

I can not figure out what conditions to select.

Trying the condition Ticket: Side Conversation - is - Closed doesnt work for the child ticket only for the Parent ticket. 

Any workaround idea?

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    DJ Buenavista Jr.

    Zendesk Customer Care

    Hi Gerardo,
     
    Thank you for your feedback. Unfortunately, at the moment we don't have any triggers available for that kind of feature for the side conversations. 
     
    We don't have an expected timeframe for this at the moment but we will take note of this feedback from you.
     
    Thank you and have a wonderful day ahead!
     
     
    Kind regards,

    -1

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    Tamir Bashkin

    Hi Gerardo, you can achieve this by using Integromat.com to build an API scenario. LMK if you think that's a good option for you, and I'll send some video guidance here :)
    Thanks!

     

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