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Can Zendesk copy our help guide content?

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naira yaqoob

已于 2022年2月01日 发布

Hi! Is it possible for Zendesk to provide us with a copy of the knowledge folder that contains the help guide content? As you own the portal, you have access to the underlying folder structure and base folders. We do not; even with Zendesk APIs, we cannot access that content and clone it in bulk. In other words, can we keep the same subdomain, but clone the base folder with all the articles on our Zendesk portal in the backend as you own the portal? We need to copy our articles in bulk inside the same help center.

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    Amie Brennan

    Hey naira yaqoob

    This is not possible. ZD will not provide you with a complete copy of your help centre. 

    The only options available are:

    - Export articles via the API

    - Manually copy, paste and recreate articles from one help centre into another. 

    - There may be some apps within the ZD marketplace that can do the exporting and importing for. you. 

    Hope this helps,

    Best,

    Amie

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    naira yaqoob

    Thanks Amie. Yeah, I was hoping they could provide a copy of our content. It seems they can't.

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