最近搜索


没有最近搜索

Prevent Agent Status Change If Another Agent Is Not Available



已于 2022年2月03日 发布

Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for all agent from a department/group to be unavailable during operational hours.

It would be great if the system would allow us to put a block in place to say that agents are unable to change their status to unavailable during operational hours if there is not another available within the group/department to accept the chats meaning at least 1 agent from each department must be online at all times.


0

1

1 条评论

i'm also curious of this feature req

0


请先登录再写评论。

找不到所需的内容?

新建帖子