Chat : Web widget custom events tracking



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Alexandra Robinson

Zendesk Customer Care

已于 2022年2月25日 发布

Please create an option for custom events tracking on the web widget. There is the on UserEvent API command. However, this command does not track what users do with chat replies, including clicks to URLs there.


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Hi Alex,

Thanks for your suggestion!

However, this command does not track what users do with chat replies, including clicks to URLs there.

Can you please upload a screenshot of exactly what you'd like to track?  We support help article clicks so was curious if you're simply referring to links that the agent sends.

- Miranda.

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