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Feature request: Ability to assign organization when adding new user



已于 2022年4月01日 发布

When adding a new user, it would be neat if we could also input the org on this popup - maybe an extra box below 'Email' with 'Organization'


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James Hanley

Zendesk Product Manager

Hey folks, James here from the Zendesk Product Team

Thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request.

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you again for your feedback and for being a valuable customer with Zendesk.

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Hi,

 

This feature would be nice.

However, if the Organization already exists, you can add a user while viewing the Organization, you can "add user" and the new user will be assigned to that company.

Also, if the Organization has a "Domain" assigned, if you add a user that has the same domain, they will automatically be added to that organization. However, if it is a common domain like "Gmail" or "yahoo", or "Hotmail" or others, that won't auto-assign to a company because then all users with those domains will add.

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This is the most asked for update from my support teams. Ours is massively based upon organizations and having this on the pop up screen would help save us some time when adding to the organization without having to go to another tab on the screen. 

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