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Restricting access to the events based on role or group?
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已于 2022年4月29日 发布
Hello i am wondering if it is possible to restrict access to the events based on role or group?
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已于 2022年4月29日 发布
Hello i am wondering if it is possible to restrict access to the events based on role or group?
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Nicole Saunders
Hi Zach,
Can you clarify what events are you referring to?
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Zachary Bender
The events that are shown in the ticket. In the top right corner you are able to see the events. This shows information about the ticket submitted that i do not want some agents to see this information. Is there a way to give some agents access to this feature but not all?
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Nara
At this time, restricting access to ticket events based on role/group is not something that the product currently supports. For more information on the current functionality of ticket events, check out the "Viewing all events of a ticket" article.
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