Triggers cannot set values to ticket field if the field is a text field

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已于 2022年6月09日发布

We cannot use the triggers to set values to a ticket field if the field is a text field.

However, if the field is a dropdown menu, then the trigger can set the values.

May I know if this is not possible to set ticket field via Triggers if the field is a text input?

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The Product Manager Whisperer - 2022Community Moderator

2022年6月09日

Take a look at this discussion. It addresses your concern:

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