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Parent ticket should not close until child ticket closes

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Sai Praneeth

已于 2022年6月13日 发布

Hello Team,

I have a scenario like the below,

A parent ticket should not close until the child ticket completes.

Here agents create a  child ticket via side conversation, tickets created/assigned for themself. Child tickets are internal communication with the team and additional development work and other factors. Here process needs without solving a child ticket parent should not be closed. 
Please help with this requirement.

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    Angeli Ho

    This is an issue we are experiencing; unfortunately there seems to be no solution or workaround

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