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Giving permission to arrange articles to non-admins
已于 2022年6月13日 发布
I want non-admin users to have the ability to arrange their own articles.
Currently, only admins can rearrange the order of articles in sections. That's frustrating because I'm trying to scale the help centre across my organisation, which involves having hundreds of content writers. Ordering your articles is a fundamental part of managing your content, but none of them can do it -- they all have to go through me.
Without this ability we're seeing a lot of extra friction, jumbled content -- and a frustrated userbase. And that pushes people towards trying solutions that give them more freedom like Confluence, SharePoint etc.
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2 条评论
Kasper Sørensen
Hi Rob Silverstone
Thank you for your feedback which is very valuable to us. I agree that we need better permissions handling when it comes to managing the hierarchy.
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Mike Weilgart
This is also needed because guide admins are charged the same as support agents. You can have content writers that aren't agents, but as far as I can tell, anyone with permission to arrange articles HAS to be a guide admin, which means they HAVE to have a paid seat. Not happy about this.
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