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Get the sort by subject back!

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已于 2022年6月19日 发布

We need to sort by subject, get it back please! Anyone else missing it, comment & vote on this post please.

 


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Salvador Vazquez

Zendesk Product Manager

Hey Ase, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

 

We wanted to let you know that at this time we are not able to commit to building this feature. We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.

 

We are looking into creating a subject search within the view but not planning on bringing back sorting on subject. 

 

At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community eventsWhat’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.

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I confirm this issue has been also remarked and asked to be remove by some admins

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I have also requested this in

https://support.zendesk.com/hc/en-us/community/posts/4697023274394-changes-to-views-sorting-capabilities-and-pagination-URGENT-

It's not acceptable for Zendesk to force unwanted updates on their customers.

 

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Agree with the above, it was a really useful (basic) feature that we were using a lot.

Bring the sort by subject back!

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I absolutely agree with this. Sorting by Subject is a needed feature.

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Do we have an update on this?

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No update, hopefully we are pushing them to get this feature back, it is really needed!

 

 

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Hi everyone, please see my comment in the original announcement article here.

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Please reconsider this change. Sorting by subject is a basic function that everyone should have access to.

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