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Badges for Zendesk Internally (Not Only in Communities)
已于 2022年7月08日 发布
Hey!
Zendesk Support pointed me here to raise my feature request, which has two parts:
- Allow Badges to be used in Zendesk for orgs not using Communities (e.g. internal)
- Assign Badges automatically upon thresholds being met (e.g. 100 articles published)
My work use of Zendesk is internal only, therefore, we don't have Communities enabled. Badges is an awesome idea, but currently only available for Communities.
We want to reward/encourage employees from different teams that are contributing high volumes of articles, or receiving particularly positive feedback, comments, etc to 'achieve' Badges, visible in articles. We also use different levels of Guide admin access, for example, HR Staff Writers (Silver), HR Staff Writers (Gold), and Zendesk Guide admins (Platinum). Using a Badge banner to display the user's level of access would also be super cool.
In addition, automatic assigning of badges would help this scale. For example, Badges automatically being awarded to an employee that completes the following examples:
- Publishes ~100 articles
- Reviews ~50 articles
- Receives ~80 comments on articles they've posted
Thanks!
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2 条评论
Nino Callueng
Do we have update on this?
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Tetiana Gron
Hi, thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request.
I wanted to let you know that at this time we are not able to commit to building this feature. I understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.
At this time I am going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, I apologize for our delay and appreciate you being valuable Zendesk Community members.
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