We also would find this very helpful. Use case: One example is the field for gender. If an agent forgets to fill in this field, the place holder in the ticket doesn't work. So the salutaion would be: "Dear Smith". That's just one example of various custom user fields that we would like to mark mandatory. Dave Dyson (gmail) Your link isn't working anymore.
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Dave Dyson
There's not as far as I know, a way to make user fields mandatory. Can you expand on your use case? We have a helpful template here.
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Natascha Sprink
We also would find this very helpful.
Use case: One example is the field for gender. If an agent forgets to fill in this field, the place holder in the ticket doesn't work. So the salutaion would be: "Dear Smith".
That's just one example of various custom user fields that we would like to mark mandatory.
Dave Dyson (gmail) Your link isn't working anymore.
Kind regards
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Dave Dyson (gmail)
Natascha Sprink Thanks for the heads-up -- here's an updated link:
Product Feedback + Feature Request Post Template
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