Empty tickets created when users mention us in their instagram story

已回答

已于 2022年8月01日发布

Hello,

Is ti possible to create a trigger or automation that automatically deletes empty tickets created when users mention us in their instagram story? It's a pain to have tickets in the view that are not actual messages.

4 条评论

日期

Gabriel

Zendesk Customer Care

2022年8月03日

Hello Fares,

I hope all is well!! At the moment, we still have no conditions that check if a comment "is not" present. The Instagram Direct message integration is a fairly new integration, so hopefully, new upcoming updates can solve this issue in the future. We have acknowledged this feedback!

Thanks!!

Fares

2022年8月04日

Hey Gabriel, thank you for the answer. I will keep an eye out.