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Slack zendesk form
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已于 2022年8月02日 发布
Hi,
Is there a way for the slack zendesk form to be customised, for example the user can select forms that exist within zendesk, rather than a generic form ?
Thanks
2
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最近搜索
没有最近搜索
已于 2022年8月02日 发布
Hi,
Is there a way for the slack zendesk form to be customised, for example the user can select forms that exist within zendesk, rather than a generic form ?
Thanks
2
2 条评论
Jeff C
Hello Foad,
The native integration currently does not support multiple ticket forms however our product teams handling this feature are aware of this and considering enhancements for it. We do not have any timelines though but we are looking for constant ways to improve our product offerings.
I've marked this up for product feedback as well.
1
Ben Ellis
Hey Jeff,
Is they a way to add additional fields to the default form on Slack? What could be our option to explore if, natively, this is not an option?
For example: adding a requester that is not a Slack user (external).
The screenshot below is what we currently have in place on Slack
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