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Continuing to have poor reception with ZD Talk

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Nikki Mier

已于 2022年8月04日 发布

Hi everyone!

Just seems as the frustration in the quality of our calls never ends!

It would be spectacular to connect with someone that can help us understand what may be going on and how to improve the call quality.  Seems as we cant ever get through a single call without the guest complaining that they cant hear us!

Thank you!

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    Neil Weldon

    Zendesk Product Manager

    Hi Nikki, 

    I've created a ticket on your behalf. Working with our advocacy team on this is the best approach.

    A couple of things to consider, when we see such quality problems the vast majority turn out to be network related in terms of setup or bandwidth. An article that may help is here. This is just one article linked from Preparing to use Talk.

    We also capture call quality information which we display in realtime and allow you to report on in Explore. Details of this may be found here. Using this you can determine if this is limited to some agents which is particularly useful if agents are remote and helping determine if it's home network related. 

    Best

    Neil 

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