Interrupt ticket submit

已回答

已于 2022年8月17日发布

Hi,

I’m trying to figure out a way to interrupt the ticket submission until the agent fills out a few fields in a modal, is that possible somehow?

The modal opens when a ticket is submitted as solved, and supposed to interrupt the submitting until the agent clicks a submit button in the modal. I’ve tried using save hook events (https://developer.zendesk.com/api-reference/apps/apps-support-api/ticket_sidebar/#ticket-save-hook-events), but can’t quite figure out how to make it work.

Any hints would be much appreciated!

5 条评论

日期

Oleg

2022年8月17日

Hey Thomas Busse,

What have you tried so far (how does your code look)?

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Eric Nelson

Zendesk Developer Advocacy

2022年8月18日

Hey Thomas,

You can see how to do this here.

Hope this helps!

Thomas Busse

2022年8月22日

Hi Oleg and Eric,

Thanks for responding. This is the code I’m using:

client.on('ticket.save', async () => {
client.context().then(create_modal); //this creates the modal
returnPromise.reject(false);
});

This immediately fires the “his app has prevented the submission of the ticket...”-message - how do I prevent this and instead continue the saving process after the fields in the modal have been filled out and the submit button was pressed there?

Thomas Busse

2022年9月01日

I’m still stuck with this, if anyone has an idea or even sample code that would be much appreciated!