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Messaging channel via Microsoft Teams

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Menicon Co

已于 2022年9月13日 发布

Our customers mainly use MS teams to communicate with them and they prefer to use it when asking us inquiries, but Zendesk does not have such feature.

I need a channel which our customers send inquiries via their MS teams account.
My imagine is social messaging which is similar to WhatsApp or Twitter DM and so on...

Could you add the function in the future?

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    Chris Drylie

    Zendesk Product Manager

    Hi Menicon Co

    Thank you for reaching out.

    This is something we will be investigating in the new year, we have recently rolled out Slack Direct Messages, that allow this for slack and teams will be next to be reviewed for this solution.

     

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    Menicon Co

    Hi Chris,

    That's great news!

    I'm looking forward to it.

     

    Thanks,

    Yuji

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