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CSAT broken Link

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Alan MUNTADAS

已于 2022年9月15日 发布

We set up the CSAT service a while back and it was working fine.

recently we have dicovered that the links in the email sent to the clients are now broken.

i am unable to understand when or why.

how can i fix this?

thanks

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    Jahn

    Zendesk LuminaryCommunity Moderator

    Hi Alan Muntadas, best if you can show how your CSAT is being set up. Are you sending it via Automation or Trigger?

    We can have a look and provide you suggestion based on how you set the CSAT in your instance.

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    Alan MUNTADAS

    automation, set up most likely following the instructions on the zendesk support pages

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    Alan MUNTADAS

    Jahn

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    Jahn

    Zendesk LuminaryCommunity Moderator

    Alan Muntadas kinda hard and challenge to assume without seeing how you set up your CSAT Automation. 

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    Alan MUNTADAS

    Jahn understandable, kinda hard to share private data on a public forum page.

    The set up was done automatically by the system. i did not make any changes.

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    Jahn

    Zendesk LuminaryCommunity Moderator

    Hi Alan Muntadas, is this the link you follow when you set up the CSAT Automation - https://support.zendesk.com/hc/en-us/articles/4408822875034#topic_r1h_mdv_hpb? 

    Also, I don't think there is a private date if you will only share this part

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