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Separating Release Notes from Help Articles in Search Results

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Christina Stommel

已于 2022年11月01日 发布

We are using Guides to publish both regular help articles as well as release notes. Is there some way to allow customers to filter or view one type over the other? We have weekly release notes that cover dozens of subproducts so I can see those release notes soon taking over any sort of meaningful search results list. 

Forgive me if this is a basic question. Still fairly new to Zendesk Guides and trying to learn it all.

Thanks! 

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    Arianne Batiles

    Zendesk Customer Care

    Hi Christina Stommel, 

    You can create a category for help articles and another category for release notes/announcements. Your customers can browse through the help articles category and from there choose a product created through sections to view the articles. You may also view how ours is organized here.

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