最近搜索

没有最近搜索

How to assign a client ticket, to a specific member of my team

已回答
image avatar

Edward Drack

已于 2022年11月01日 发布

I have a specific client, that requested the responses of only one member of my team. Is there any trigger where I can give this rule so every single ticket that this user creates goes directly to this member and not to other people? Appreciate any assistance about this asap, thanks ;)

0

1

1 条评论

日期
    image avatar

    Lou

    The Product Manager Whisperer - 2022Community Moderator

    Depending on how your requester/organization is set up, the conditions of the trigger would be:

    Ticket is created

    Organization is (whatever the org is)

    And the action would be:

    Assignee is (the agent you want).

     

    That is a very simplistic way to do it, but it should get you started.

    0

    请先登录再写评论。

    找不到所需的内容？

    新建帖子