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Option to add the SLA breach column to the organization view

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Paul

已于 2022年12月23日 发布

Is it possible to add/show the SLA breach column in the view that is in use for the organization?
So when opening an organization you can see which tickets need the first action.

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    Zsa Trias

    Zendesk Customer Care

    Hello Paul,
     
    There's currently no setting where you can add columns under the organization page.
    As a workaround, you can probably create a view to show tickets for that organization where you can add "Next SLA Breach" as a column.
    For reference: Adding the SLA breach countdown to your views

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