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Flowbuilder repeating a menu

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Richard Irving

已于 2023年1月11日 发布

What's the best way to offer a customer repeating menu in Flowbuilder?

If I want to offer a customer 4 options to compare - Product A, B, C or D - how do I allow the customer to select Product A for details and then go back to the menu offering the 4 options again?

As I understand the menu options it presents an option and then I have to rebuild the menu again after every option? 

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    Gabriel Manlapig

    Zendesk Customer Care

    Hi Richard,
     
    It's currently not possible to add a "Back" or "Start Over" steps in Flow Builder. This option has been a feature request for some time, like I described and shared with you the feedback post: 
     
    Add "Back" step in "Flow Builder"
     
    Alternatively, what you can do is set this fallback response, to something that will provide the options right after the customer has selected a product. One example is a workflow I set up for a similar request, please see attached screenshot.
     


    Or you can add a fallback response on every product you have and rebuild the menu again after every option. I hope this helps and answers your question.
     

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