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Side Conversation Reporting

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已于 2023年3月28日 发布

Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation emails were sent using an applied tag, but I can't figure out how to further break it down from there. 


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Anne Ronalter

Zendesk Customer Care

Hello Kristina,

Thank you for your Feedback on that.

"There isn't a dataset in Explore that allows you to report on side conversations out of the box."

More details on this topic and a possible workaround can be found here:
Can I report on side conversations?
 

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Anne's solution is the best way! Set this up ourselves months ago and it worked great, but agree this should be more intuitively built into the product

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