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I can not use dynamic content in Answer Bot
已回答
已于 2023年4月10日 发布
I wanna to use muilt language text in answer bot. And I feel auto translated text is inaccurate.
So I set the text into Dynamic Content(Picture 1).
But it is not workable.
I already setted content, and name it {{dc.bot_msg_help}}
I setted the text into follow name, but it not work.
I setted it into send message, but it show me an error.
I think it is not a hard implement function, and it is very useful. I suggest Zendesk can fix it quickly.
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5 条评论
Jakub
Thank you for contacting Zendesk. Upon checking, I was able to establish that at this time it is not possible to use the dynamic content within Flow Builder to translate the messages into respective languages, there is already a Community post that I would highly appreciate you following, so when the feature is considered for implementation you will get automatically notified: https://support.zendesk.com/hc/en-us/community/posts/4411256171930-dynamic-content-in-Flow-Builder
Thank you.
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Jinmu support
I understand that you are aware of this issue, but I would like to know when it can be resolved.
In technically and according to your existing architecture, this is not a difficult problem to solve.
As you provided, in the last reply, a user mentioned that this issue has been raised for 1.5 years.
In order to achieve this as soon as possible, you can even disable automatic translation by dynamic content.
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Jakub
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Jinmu support
You can see many use case at comments in which you sent article.
I think it is a big urgent bug in system.
Zendesk team must fix it ASAP.
https://support.zendesk.com/hc/en-us/community/posts/4411256171930-dynamic-content-in-Flow-Builder
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Jinmu support
You can say BALA BALA BALA...
But your client can switch system to others.
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