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Bulk actions - Import users and creating ticket via email with the form format
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已于 2023年4月13日 发布
Dear Team and all,
Firstly, I would like to ask question regarding how to import users in Bulk actions function.
in Admin center, I would like to synchronized with our domain AD however after i click the "import users" button, it only shows blank. Is there any first step i need to follow before i click "Import users"?
2. some of users will write an email to create a ticket. Does form can be set up in the email?
Thank you so much for you kind support
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Sabra
Hello! If you are seeing a blank screen when opening the Import users tab, please have your account owner contact our Customer Support team to enable imports for you.
We don't have any built-in functionality that hosts a form within the email itself, but all emails will create a ticket in Zendesk. Once the ticket is created, it will use the default Ticket form on your account unless you set it to be associated with a different form. From there your agents can set the ticket fields to the correct values.
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