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SPAM : Problems of reception of our e-mails by some of our recipients

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Benjamin BATZ

已于 2023年4月26日 发布

Hey,

Some of our customers do not receive our e-mails. Most of the time, our e-mails fall into our customers' junk mailboxes. Because of this, I wanted to know :

  • Is there any way to solve this problem? What makes one customer receive our emails and another not?
  • Are there any tips/tips to minimize the chances of some of our customers getting junk mail?

Many thanks,

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    Audrey Ann Cipriano

    Zendesk Customer Care

    Hi Benjamin BATZ thanks for reaching out! 

    As for the emails arriving in your customers' junk mailboxes, this happens when your customer's email system doesn't trust that the email is legitimate. To prevent this, you can use a combination of SPF, DKIM, and DMARC to verify the trustability of your outgoing emails. You may find more info here: How can I stop my emails from going into my customer's spam folder?

    As for your customers not receiving your emails, I recommend reaching out to Zendesk Support as we may need more info and access to your account to investigate the issue. Thanks!

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