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Identify the brand or subdomain in "Zendesk sign-in detected from a new device" e-mails
已于 2023年5月03日 发布
Would it be possible to enter the name of the Zendesk instance where the access is taking place? I work at a Zendesk partner company and I have logins in multiple customers. As I receive a generic email, I have no way of knowing which instance this access is taking place from. Thanks!
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Pedro Rodrigues
Hi Jeferson Stedile, that would be useful indeed.
Just sharing a potential workaround: the bottom URL ("Fornecido por Zendesk" in pt-BR) includes an utm_content parameter that seems to indicate the account/workspace name.
In the following example, the notice comes from one of my Sandboxes:
Not an ideal solution, of course! You have my upvote to improve this notification 😉
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Jeferson Stedile
Hello Pedro Rodrigues!
Thanks for the tip! This really doesn't help much, because it only says if it's Sandbox, but I still don't know which domain.
Thanks anyway!
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