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Making public ticket comments searchable
已于 2023年5月04日 发布
Is there a way to make the ticket comments searchable? Our team is always putting a keyword in the search and it only seems to search ticket subject not the comment section.
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已于 2023年5月04日 发布
Is there a way to make the ticket comments searchable? Our team is always putting a keyword in the search and it only seems to search ticket subject not the comment section.
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Scott Allison
By default we do search on the comments of the ticket, not just subject. It may be though your results are much further down the page, or a subsequent page so you're not seeing them.
You could try searching like this instead which would only search in the comments, and see if you get a better result:
For more about how you can build more specific searches take a look at this.
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Michelle Jacob
Hi Scott ,
This is super helpful!
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