最近搜索

没有最近搜索

pop up to log into zendesk repeatedly

已回答
image avatar

Michelle Jacob

已于 2023年5月04日 发布

For the last week or so, after our agents are logged into zendesk , we continously get pop ups to log in again when ever we click on anything.  We can hit cancel and make it go away but it pops up again.

0

1

1 条评论

日期
    image avatar

    Audrey Ann Cipriano

    Zendesk Customer Care

    Hi Michelle Jacob :) 

    Usually, 3rd party applications is the cause of this prompt. You might need to check on your apps to see which of them need reauthorization. 

    You can go to your Admin Center > Apps > Zendesk Support Apps to see the list of apps, then check the details of each app from there. Normally the apps that require login credentials would have fields for username/password in its settings. You or another admin can log in there and that should resolve the issue. 

    I hope this helps!

    0

    请先登录再写评论。

    找不到所需的内容？

    新建帖子