Triggers based on the day a ticket is raised

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已于 2023年5月09日发布

Hi All,

I are looking to create a trigger on Zendesk that when a order is raised on a Monday but we can only process it on a Tuesday, I want to set the process date(custom field) to the following Tuesday.

Is this possible with triggers or would it require webhooks?

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Sabra

Zendesk Customer Care

2023年5月09日

Hey Zac! Great question! Due to the complexity of determining the weekday of submission and the subsequent Tuesday and the limitations of triggers to set custom date fields, this would best be handle by triggering a webhook that notifies an external system to handle the logic of figuring out the day to set for the custom field.

Zac Stanger

2023年5月10日

HI Sabra

Thank you, have you got any suggestions on how to do this?