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Slack and Side Conversations
已于 2023年5月15日 发布
We have different departments sharing Zendesk and when configuring Slack and Side Conversations, we wanted to limit the viewing options of workspace and channels based on department.
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已于 2023年5月15日 发布
We have different departments sharing Zendesk and when configuring Slack and Side Conversations, we wanted to limit the viewing options of workspace and channels based on department.
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Jahn
Sintya Pappagallo - I guess you can create role to limit their access of tickets under their group/department only.
https://support.zendesk.com/hc/en-us/articles/4408882153882-Creating-custom-roles-and-assigning-agents
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