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Trigger only on specific Day of the week

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Dennis Welz

已于 2023年6月14日 发布

Heya Zendesk people!

I do have a workflow via /rules/triggers that is basically an autoresponder informing the customer we received the ticket - with some additional content. 

On Friday i want to change the Text in a way that also includes "please be aware you most likely will receive an answer Monday" to give correct expectations

I can't seem to find an option to filter for the day of the week in a trigger

Is there an option I do miss? Or is it simply not possible? 

Thanks! 

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    Hiedi Kysther

    Zendesk Customer Care

    Hi Dennis Welz!

    Unfortunately, we do not have a trigger condition that would allow you to fire on certain day of the week. I suggest adding a note in your Trigger - auto-responder for your days and hours of operation. This way, your customers will still be aware of when they would expect a response from your team.

    Hope this helps!  

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    Pedro Rodrigues

    Community Moderator

    Hi Dennis Welz! It is possible to detect the day of the week using Liquid. For example:

    {% assign current_day = ticket.created_at | date: '%a' %}

    This would return a value for current_day of 'Mon', 'Tue', 'Wed', etc. You can therefore use Liquid within the JSON of a webhook to detect the weekday and trigger the appropriate response depending on this value, update a custom field with the value, etc.

    Alternatively, and in line with Hiedi Kysther's suggestion, you can consider adding a simple note at the bottom of your template informing that support is unavailable during weekends.

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