最近搜索
没有最近搜索
Incoming email notification
已回答
已于 2023年7月12日 发布
Is there any feature where we can put notification when there's an incoming email?
1
3
最近搜索
没有最近搜索
已于 2023年7月12日 发布
Is there any feature where we can put notification when there's an incoming email?
1
3 条评论
Lewowlouis
Elizabeth Chong - do you mean notification for agent in the event of ticket creation?
0
Elizabeth Chong
Here's the situation, our agent need to respond to the email coming in to Zendesk. I was wondering if we could set like a notification sound for this incoming mail from the customer?
0
Lewowlouis
I am afraid incoming notification sound is not possible for email but possible for chat.
You can set up email notification though for email respond whenever a tickets has been updated by the end user/customer.
A complete guide to understanding email in Zendesk - Part 2: Incoming email requests and notifications
1