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Drag and drop files to comment composer when Side Conversation is opened

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Kirill Akimov

已于 2023年7月27日 发布

Hi!

We've noticed an unexpected behaviour in Agent workspace interface:  If the side conversation application is open, but the comment composer is in the focus, then when you drag and drop a file, it is still attached to the side conversation instead of being attached to the comment text.

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    Gab

    Zendesk Customer Care

    Hi Kirill, 
     
    Thanks for posting in the Community!
     
    This is an expected behavior. If you open a side conversation, you'll notice that the ticket URL updates with /conversations  which means that side conversation is open and when you drag and drop an image, it goes to the side conversation. You'll need to close the side conversation first before you can drag and drop an image to the original ticket.

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    Matt Davis

    Hi @..., this is causing significant issues for our agents because the behavior persists across multiple ticket Tabs.  If you have a single side conversation open on any ticket, then you are blocked from drag-and-dropping uploads onto any other ticket which you may have open. 

    This means you either need to click through all 10 tickets you may have open and close all the side conversations, or fully quit Zendesk and open a blank workspace. 

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